FAQ

  1. Do you deliver anywhere in Australia?

No, we only deliver to the Sydney Metro Area and the Greater Sydney Region, please use our postcode checker to see if we deliver to your desired postcode.

  1. How do I order?

Orders can be made online through our website or by email at sales@dlishgifts.com.au

  1. How do I know if you received my order?

Once you place your order you will receive a confirmation email and tax invoice.

  1. Is delivery included in the price of the gift basket?

The cost of delivery is not included in the price of a gift basket. Delivery is a Standard $10 to any order.

  1. Do you deliver on weekends and public holidays?

No, deliveries are made Monday to Friday only. We do not deliver on public holidays.

  1. What happens if the recipient is not home when the gift is delivered?

In general, couriers will leave the gift at the front door if it is safe to do so, please remember some of our gifts are affected by weather conditions and may not be left. You can request that the courier leaves it at the front door if you know that it will be safe. Gifts that are unable to be left will incur an extra cost for re-delivery, this will be passed back to the sender. By law gifts containing alcohol must be signed for by a person over the age of 18 yrs of age.

  1. What happens if an item is damaged during delivery?

You must inform us immediately if a gift has been damaged in transit. A photo of the gift will need to be taken and sent to us and will assess the situation and organize a replacement gift. Please email to discuss and refer to our terms and conditions.

  1. What if I need my delivery to occur at a certain time?

The standard delivery service cannot accommodate specific delivery time requests. Deliveries usually occur between 1 pm and 5 pm, Monday to Friday. If you need a specific date and time, please email us in advance as we may be able to accommodate your request with notice.

  1. Can I place large corporate or bulk orders?

Yes. We have lots of experience in large corporate orders and are happy to consult with you. Please email us at sales@sweetgifts.com.au, we can customize your gifts and incorporate your company details and colors.

  1. What payment methods can I use?

We take major credit cards including American Express, VISA, MasterCard. We also accept Paypal, and Direct Deposit (EFT). Please contact us for our Bank Account details for EFT. No Credit Card fees apply for online orders. All orders are in Aust dollars and include GST.

  1. How do I know my order has been delivered?

Once your gift has been delivered you will receive a delivery confirmation email.

 

Please also refer to our terms and conditions, delivery information and privacy policy pages.